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Privacy Policy

1. Introduction
1.1 ECO-CHEM SA is committed to protecting your privacy and handling your personal information responsibly.
1.2 This Privacy Policy explains how we collect, use, store and protect your information when you use our website or purchase from our online store.
1.3 By accessing www.ecochemsa.co.za (or related domains), you agree to the practices described in this policy.

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2. Information We Collect
2.1 We collect the following personal information when you use our website or services:

  • Name and surname

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment information (processed securely through third-party gateways)

  • Purchase and order history

  • Business information (for trade/wholesale accounts)
    2.2 We may also collect non-personal data such as browser type, IP address and usage statistics via cookies.

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3. How We Collect Information
3.1 Information is collected through:

  • Online purchases

  • Account registration

  • Contact forms and email communication

  • Newsletter sign-ups

  • Website cookies and usage tracking

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4. Purpose of Data Collection
4.1 We use your information to:

  • Process and deliver orders

  • Communicate order updates

  • Provide customer support

  • Improve our services and website

  • Prevent fraud or misuse

  • Send marketing offers (only with your consent)

  • Meet legal or regulatory requirements

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5. Cookies & Tracking
5.1 Cookies are small data files used to enhance your browsing experience.
5.2 We use cookies to store login sessions, analyze traffic, and personalise shopping preferences.
5.3 You may disable cookies in your browser, but some website functions may stop working correctly.

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6. Data Sharing
6.1 ECO-CHEM SA does not sell your personal information.
6.2 We may share necessary information with:

  • Courier and logistics partners for delivery

  • Payment partners like Yoco, Payfast or Payflex for secure payments

  • IT and website service providers

  • Legal authorities when required by law
    6.3 All third-party service providers are required to protect your data.

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7. Data Storage & Security
7.1 We take reasonable technical and administrative measures to protect your data.
7.2 Sensitive information such as payment details is encrypted and processed through secure third-party platforms.
7.3 Even though we take precautions, no online platform is 100% secure.

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8. Marketing Communication
8.1 With your consent, we may send promotional emails or product updates.
8.2 You can unsubscribe anytime by clicking the unsubscribe link in our emails or contacting us.

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9. Your Rights
You have the right to:

  • Access your personal information

  • Request correction of data

  • Request deletion of data

  • Object to marketing communication

  • Withdraw consent at any time

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10. Third-Party Links
10.1 The ECO-CHEM SA website does not contain links to other websites.
10.2 We are not responsible for the privacy policies of third-party platforms.

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11. Protection of Minors
11.1 Our services are not directed at persons under 18.
11.2 We do not knowingly collect data from minors.

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12. Compliance
12.1 This Privacy Policy is compliant with the Protection of Personal Information Act (POPIA) of South Africa.
12.2 We are committed to lawfully processing and protecting user data.

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13. Policy Updates
13.1 ECO-CHEM SA may update this Privacy Policy periodically.
13.2 Updated versions will be posted on this page with a revision date.

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14. Contact Details
If you have questions regarding this policy or your data rights, contact us:
Email: info@ecochemsa.co.za

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